Maximize the potential of your call center agents by enabling real-time connections with live callers. Enhance customer experience through a cloud-based, remote-ready call center solution, packed with advanced features. Easily set up in just a few steps, it allows for seamless scaling with no infrastructure costs.
The Sigma Dialer solution provides one of the best ways to optimize your call center and agent productivity. The predictive dialer maximizes the operation's volume by distributing queued leads to available agents, using algorithms to reduce waiting time.
This solution predicts the average time before the call is received, detects busy signals, and recognizes answering machines. It can adjust the dialing rate when an agent is unavailable or if the receiving end takes too long. Sigma Dialer analyzes unsuccessful calls for immediate follow-up actions or special handling.
